A small agency. By design.
PatientFlow works with a deliberately small number of high-consideration clinics and hospital departments — usually 12–15 retainer engagements at any given time, plus three audits a week. We turn down a meaningful share of applications because depth requires constraint.
Why we started this.
After running an eCommerce agency (AssistLabs) for several years, I started seeing clinics get the same treatment: discount-led tactics, cheap-lead optimisation, and creative shipped by junior teams who had never sat through a clinical consultation. Clinics with strong doctors and real reputations were being burned by agencies that didn’t understand the patient economics.
PatientFlow exists to do this better — and more slowly. Every audit is personally produced. Every retainer is founder-led. We say no to clinics where we don’t think we can move the needle. The result is a small, specific practice — not a scaling agency.
How we work.
Every relationship begins with the audit. The audit is the diagnosis. It either tells us — and you — exactly what to fix, or it confirms we’re not the right fit. Roughly a third of audit clients go on to engage us on retainer. The remaining two-thirds either implement the recommendations themselves or hand them to their existing agency. All three outcomes are common.
Retainer engagements run on a monthly basis after the initial commitment period. We don’t lock clinics in. If the work isn’t serving you, you leave.
Who works here.
Runs every audit personally. Previously grew eCommerce brands at AssistLabs before turning to healthcare marketing.
Want to see where your clinic stands?
₹12,500 · payable after a 10-min walkthrough call